Terms and Conditions

Man with Van Kingston upon Thames Terms and Conditions

These Terms and Conditions set out the basis on which we provide man and van and related removal services in and around Kingston upon Thames. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the person, company or organisation requesting or accepting our services.

We, us, our means the man and van service provider trading in and around Kingston upon Thames.

Services means any transport, removal, loading, unloading, packing, unpacking, collection, delivery, or associated services we agree to provide.

Vehicle means the van or other vehicle we use to provide the Services.

Goods means the items that you ask us to move, transport, handle, store or dispose of.

2. Scope of Services

We provide man and van services, including local removals, single item moves, flat and house moves, office and commercial moves, and related loading and unloading services. Our services are primarily available in Kingston upon Thames and surrounding areas, subject to availability and our operational discretion.

We reserve the right to refuse or discontinue any service where it would be unsafe, unlawful, impractical, or beyond the agreed scope or capacity of the Vehicle or our staff.

3. Booking Process

3.1 All bookings must be made in advance, either verbally or in writing, and are subject to our confirmation and availability. We may ask for specific information about the nature of the move, including addresses, access details, floor levels, parking arrangements, the approximate volume or list of Goods, and any heavy or unusual items.

3.2 Quotations are based on the information you provide at the time of enquiry. It is your responsibility to ensure that all information is complete and accurate. Any changes to the details supplied, or any additional services requested on the day, may result in revised charges.

3.3 A booking is only confirmed when we have accepted your request for Services and, where required, received any deposit or pre-payment we specify. We may decline a booking at our sole discretion.

3.4 We may offer different pricing structures, including hourly rates or fixed prices, depending on the nature and duration of the job. Any minimum charge period and any travel time charges will be explained at the time of booking.

4. Customer Responsibilities

4.1 You are responsible for ensuring that:

The Goods are properly packed, secured and ready for transport, unless we have agreed to provide packing services.

All items are clearly identified and you or your representative are present to supervise loading and unloading where requested.

Parking is arranged or available near the collection and delivery addresses and that any required permits or permissions are obtained in advance.

Access is safe, suitable and free from obstruction at all locations, including stairs, lifts, hallways and doorways.

4.2 You must inform us in advance of any fragile, valuable, heavy or awkward items, including but not limited to pianos, safes, large appliances, glass furniture, artwork or items exceeding normal manual handling limits. We may refuse to move such items or may apply additional charges and conditions.

4.3 You must not ask us to transport any items that are illegal, dangerous, explosive, corrosive, flammable, perishable to an unsafe degree, or otherwise prohibited by law or by these Terms and Conditions.

5. Payments and Charges

5.1 Our charges will be explained to you at the time of booking and confirmed prior to commencement of the Services. All prices are quoted in UK currency and may be subject to applicable taxes or surcharges.

5.2 We may require full or partial payment in advance, a deposit, or card details to secure your booking. Any such requirement will be notified to you before the booking is confirmed.

5.3 Unless we agree otherwise in writing, payment is due immediately upon completion of the Services. We may accept various payment methods, subject to availability and our policies at the time of the booking or service.

5.4 If additional time, labour, waiting, or services are required beyond those originally agreed, we reserve the right to charge accordingly at our prevailing rates. Causes may include delays in obtaining access, extra items not originally disclosed, extended loading times, or changes of address.

5.5 Where payment is not received when due, we reserve the right to charge interest on the overdue amount and to recover any costs of collection, including administrative and legal costs, as permitted by law.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. The effective date and time of any cancellation or amendment is when we actually receive your notice.

6.2 We may apply a cancellation fee depending on how much notice you provide. As a general guideline, cancellations made with short notice may be charged in whole or in part, particularly where we have reserved time, staff and vehicles for your booking.

6.3 If you fail to be present at the agreed time and place for the commencement of the Services, or if access is not possible due to circumstances within your control, this may be treated as a cancellation and may result in a charge equivalent to some or all of the booked service cost.

6.4 We will use reasonable efforts to accommodate reasonable changes to your booking, such as revised times or dates, but this will always be subject to availability and may involve additional charges if the scope of work changes.

6.5 In the event of severe weather, traffic incidents, vehicle breakdowns, illness or other circumstances beyond our reasonable control, we reserve the right to cancel or reschedule the Services. In such cases, our liability will be limited to refunding any pre-payments made for services not delivered, or rebooking at a mutually convenient time.

7. Loading, Transport and Delivery

7.1 We will handle your Goods with reasonable care and skill and will aim to transport them safely from the agreed collection address to the agreed delivery address.

7.2 You or your authorised representative are responsible for checking that all Goods are loaded and unloaded. We do not accept responsibility for items left behind at collection premises or for items mistakenly taken in error unless directly due to our negligence.

7.3 We reserve the right to decide the route taken by the Vehicle, unless a specific route has been agreed in advance and confirmed as part of the booking.

7.4 We are not responsible for securing your Goods at the delivery location beyond placing them in the immediate vicinity as reasonably directed by you or your representative. We do not undertake tasks such as disconnecting or reconnecting appliances, dismantling or reassembling furniture, or removing doors or windows unless expressly agreed in advance and subject to additional charges and conditions.

8. Liability for Loss or Damage

8.1 We will exercise reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations set out in these Terms and Conditions.

8.2 We are not liable for any loss or damage to Goods arising from inherent defects, pre-existing damage, poor packaging provided by you, inadequate protection, or the nature of the Goods themselves.

8.3 We will not be liable for loss or damage to cash, jewellery, watches, precious metals, stones, securities, important documents, or other high-value items unless we have explicitly agreed in writing to carry them and to accept an enhanced level of responsibility.

8.4 To the fullest extent permitted by law, our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount taking into account the value of the Goods and the fees paid for the Services. You are encouraged to arrange suitable insurance cover for your Goods where appropriate.

8.5 We shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of use, loss of opportunity, or any losses arising from delays, missed appointments, or failure to complete the move on a specific date, except where such loss arises directly from our fraud or wilful misconduct.

8.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within a reasonable time after the completion of the Services. We may request evidence such as photographs, purchase receipts or repair estimates to assess any claim.

9. Exclusions and Customer Indemnity

9.1 We are not responsible for any damage or loss arising:

Where we act upon your instructions against our advice.

From moving Goods in restricted or awkward spaces where you requested us to proceed despite an identified risk.

From structural weaknesses, defects or pre-existing issues in property, fixtures or fittings.

From the disconnection or reconnection of appliances or equipment, where undertaken at your request.

9.2 You agree to indemnify us against any claims, damages, losses, costs or expenses arising from:

Any breach by you of these Terms and Conditions.

Any inaccuracy in the information you provide.

The presence or transport of prohibited, dangerous or unlawful items among your Goods.

10. Waste, Disposal and Regulations

10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance service, and we will not remove or dispose of waste unless this has been specifically agreed in advance as part of the Services.

10.2 We will only transport and dispose of waste materials where we are legally permitted to do so. Certain items, including hazardous waste, chemicals, oils, paints, gas bottles, clinical waste and similar materials, will not be accepted unless we have made specific arrangements that comply with all relevant regulations.

10.3 If you request disposal of items, you confirm that you have the legal right to authorise their disposal and that the items do not contain prohibited or hazardous materials. You remain responsible for any fines, penalties or costs arising from the inclusion of unauthorised or hazardous waste among the items we transport or dispose of.

10.4 We reserve the right to refuse to take any items we reasonably believe to be unsafe, unlawful or non-compliant with waste regulations.

11. Parking, Access and Charges

11.1 You are responsible for ensuring that suitable parking is available for the Vehicle at both collection and delivery locations. This includes arranging any necessary permits, paying for parking, and complying with local restrictions.

11.2 If suitable parking is not available, or if the Vehicle must park at a greater distance than reasonably anticipated, we may charge for additional time and labour required to complete the Services.

11.3 You will be responsible for any parking tickets, penalties or charges incurred due to incorrect information provided by you, or where you have undertaken to arrange parking but failed to do so.

12. Delays and Force Majeure

12.1 While we make reasonable efforts to arrive on time and complete the Services as scheduled, times are estimates only and are not guaranteed. Traffic, weather, road closures, accidents, breakdowns, or other unforeseen events may cause delays.

12.2 We are not liable for any loss, cost or inconvenience arising from delays or failure to perform the Services where caused by events beyond our reasonable control, including but not limited to adverse weather, road incidents, civil unrest, strikes, public transport disruption, or failure of third-party services.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly.

13.2 We will consider all complaints in good faith and aim to respond within a reasonable time. We may request further information or evidence to help us investigate and resolve the matter.

13.3 Nothing in this section affects your statutory rights as a consumer under UK law where applicable.

14. Personal Data and Privacy

14.1 In the course of providing our Services, we may collect and process personal information about you, such as your name, address and contact details. We will handle such information in accordance with applicable data protection laws.

14.2 Your personal data will be used only to manage your booking, deliver the Services, process payments, and communicate with you about your move or related matters, except where the law requires or permits otherwise.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any contract between you and us for the provision of Services, are governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual, subject to any mandatory rights you may have as a consumer under applicable law.

16. General Provisions

16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

16.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy, and any single or partial exercise of a right or remedy does not prevent further exercise of that or any other right or remedy.

16.3 We may update or revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the Terms and Conditions periodically for any changes that may affect future bookings.

16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of our man and van and related removal services and supersede any prior discussions, representations or agreements, whether written or oral, relating to the same subject matter.